Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in California.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Act as the primary contact for insured clients.

• Clarify coverage, assess damages, and assist policyholders throughout the claims procedure.

• Collaborate with policyholders, insurance representatives, and other involved entities.

• Maintain professional interactions with individuals expressing strong emotions or concerns.

• Provide excellent customer service while addressing inquiries and concerns.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust personal and commercial property claims with potential exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and adherence to regulations.

• Negotiate and resolve claims within authorized limits.

• Work remotely from home utilizing a mobile office or vehicle for field appointments.

• Cover the assigned territories of Corona, Orange County, and Riverside, with occasional assistance to other areas.

⛳️ Requirements

• Capability to investigate issues, evaluate information, and make well-supported decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick adaptability to learn unfamiliar concepts, processes, and terminology.

• Effective interaction with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills to handle difficult or emotional discussions.

• Excellent organizational and analytical abilities.

• Proficient with mobile and desktop tools for documenting and supporting claims.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs using appropriate safety gear, and crawl in confined spaces.

• May need to undergo Rope and Harness Safety Training.

• A valid driver’s license is required; a Motor Vehicle Record check will be conducted.

• Employees must successfully complete all required training, applicable proficiency and licensing examinations, MVR checks, and background checks.

• A Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a related discipline is preferred.

• Prior customer service experience is preferred.

• Familiarity with property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Understanding of water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible schedules, including overtime and irregular hours.

🏝️ Benefits

• Annual salary increase and performance bonus.

• Health and wellness programs.

• Employer-covered healthcare premiums with multiple healthcare plan options available.

• 100% coverage for in-network preventive care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training initiatives.

• Tuition reimbursement programs.

• Employee resource groups available.

• Mentorship opportunities.

• Support for fertility, IVF, and adoption.

• College coaching assistance.

• National discount programs.

• Interactive monthly financial seminars.

• Complimentary financial coaching.

• Savings and financing options through the State Farm Federal Credit Union.

• Initially up to 20 days of annual paid time off.

• Parental leave provided.

• Paid holidays.

• Celebration day.

• Life leave (40 hours/year).

• Bereavement leave.

• Days for community service and educational support.

• Matching Gift Program available.

• Good Neighbor Grant Program.

• Employee Assistance Fund accessible.

• Free financial advisors available.

• 401(k) plan with company contributions of up to 7% of salary.