Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in California.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damage estimates.

• Assist policyholders through the claims process while delivering Remarkable service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect information and resolve claims in an efficient manner.

• Engage with individuals who may exhibit strong emotions or concerns.

• Deliver outstanding customer service while addressing queries and concerns.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms for claim validity and adherence to regulations.

• Negotiate and settle claims within designated authorization limits.

• Operate from home and utilize a mobile office/vehicle for in-person appointments.

• Cover the designated Los Angeles-area territory and occasionally travel to assist other regions.

• Perform virtual work from home as necessary.

⛳️ Requirements

• Capability to investigate issues, evaluate information, and make well-supported judgments.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Ability to quickly grasp unfamiliar concepts, processes, and terminology.

• Skill in effectively engaging with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for managing difficult or emotional discussions.

• Detail-oriented with robust organizational and analytical abilities.

• Proficiency in using mobile and desktop tools to document and facilitate claims both in the field and remotely.

• Physical agility for activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, traversing roofs, and maneuvering in confined spaces.

• May need to undergo Rope and Harness Safety Training.

• A valid driver’s license is required.

• A Motor Vehicle Record (MVR) check is mandatory as part of the pre-employment background check.

• Successful completion of required training, applicable proficiency and licensing examinations, MVR checks, and background checks mandated by various states is essential.

• A preferred Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline.

• Previous customer service experience is preferred.

• An understanding of property insurance concepts is preferred.

• A foundational knowledge of residential and commercial building construction and components/materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Flexibility in scheduling and a willingness to work overtime and/or irregular hours are desired.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual salary increase and bonus opportunities.

• Health and wellness programs available.

• State Farm covers most of the healthcare premium costs.

• Various healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care services.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Access to industry-leading training programs.

• Tuition assistance programs offered.

• Employee resource groups available for support.

• Mentoring opportunities provided.

• Assistance with fertility, IVF, and adoption processes.

• College coaching available for employees.

• National discount programs accessible.

• Interactive monthly financial workshops offered.

• Free financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time off policies, starting with up to 20 days annually.

• Parental leave benefits included.

• Paid holidays recognized.

• Celebration day provided for employees.

• Life leave of 40 hours per year offered.

• Bereavement leave available.

• Community service and education support days included.

• Matching Gift Program for charitable contributions.

• Good Neighbor Grant Program available for community initiatives.

• Employee Assistance Fund established for support.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Support for work-life balance through a standard 38:45-hour work week.