Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Manage claims related to accidents and weather incidents for homeowners, commercial properties, and significant losses.

• Perform on-site evaluations and inspections of damage to both residential and commercial properties.

• Serve as the initial contact for insured clients, clarifying coverage, estimating damages, and guiding them through the claims process.

• Collaborate with policyholders, insurance agents, and other parties involved to collect information and resolve claims effectively.

• Engage with individuals who may express strong emotions or concerns regarding inspections or claim outcomes.

• Deliver outstanding customer service and respond to inquiries and concerns in a prompt and professional manner.

• Collect evidence, document findings, and prepare comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.

• Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines.

• Work remotely and utilize a mobile office/vehicle for in-person meetings.

• Service the Fairbanks/North Star territory and may occasionally travel outside the designated area to support other regions.

⛳️ Requirements

• A seasoned and highly capable professional.

• Proficient in investigating issues, evaluating information, and making informed decisions.

• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.

• Quick learner of unfamiliar concepts, processes, and terminology.

• Strong interpersonal skills for effective interaction with policyholders, agents, and other stakeholders.

• Excellent communication skills for navigating difficult or emotional conversations.

• Detail-oriented with robust organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs at various heights and pitches, and crawl in tight spaces.

• May be required to undergo Rope and Harness Safety Training.

• A valid driver's license is mandatory.

• Must successfully complete necessary training, proficiency and licensing examinations, Motor Vehicle Record checks, and background screenings.

• A Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a related discipline is preferred.

• Previous customer service experience is preferred.

• Familiarity with property insurance concepts, coverage fundamentals, and general claims handling practices is preferred.

• Basic knowledge of residential and commercial building construction and its components/materials is preferred.

• Understanding of water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible schedules, including overtime and/or irregular hours.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual salary increases and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Variety of healthcare plan options, including a high deductible plan.

• Comprehensive coverage for in-network preventative care across all medical plans.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs offered.

• Interactive financial workshops conducted monthly.

• Complimentary financial coaching services.

• Access to State Farm Federal Credit Union for savings and financing options.

• Generous time-off policies, with initial accrual of up to 20 days annually.

• Parental leave provided.

• Paid holidays recognized.

• Celebration day included.

• Life leave of 40 hours per year.

• Bereavement leave offered.

• Community service and education support days available.

• Matching Gift Program participation.

• Good Neighbor Grant Program support.

• Employee Assistance Fund available.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote fieldwork from home with a mobile office/vehicle for in-person meetings.

• Opportunities for virtual work from home.