Child Care Subsidy Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the Child Care Subsidy, Out of School Care Subsidy, and Extended Hours Subsidy programs.

• Provide direction, guidance, and advice to Child Care Subsidy Assessors and Administrative Support personnel.

• Ensure that benefits are provided in a timely, accurate, and respectful manner in accordance with program policies and procedures.

• Facilitate teambuilding, recruitment, orientation, training, professional development, and ongoing supervision of staff.

• Set unit and individual performance objectives.

• Oversee assessor work, interpret policies and procedures, implement new processes, and offer constructive feedback.

• Monitor program trends, issues, precedents, procedures, and identify service delivery gaps.

• Collaborate with committees to address policy issues and regional or provincial concerns; provide program insights to the Manager.

• Evaluate written applicant appeals and make decisions on second-level appeals.

• Conduct case conferences with the Manager on complex or contentious cases.

• Contribute to the ongoing development of the Child Care Subsidy program and the technical information database.

• Build and maintain relationships with government agencies, childcare operators, and community partners.

• Advocate for program philosophies, policies, and procedures through speaking engagements with community and stakeholders.

• Address applicant concerns, community inquiries, MLA office requests, Minister’s Office queries, Auditor General inquiries, and other stakeholder requests.

• Analyze financial statements, income tax returns, and investment income statements to assess subsidy eligibility.

⛳️ Requirements

• Minimum of a 1-year related certificate.

• At least 2 years of relevant experience.

• Related education or experience may be considered through a one-to-one equivalency.

• Comprehensive understanding of childcare subsidy programs, policies, and regulatory requirements.

• Extensive knowledge of childcare subsidy programs, services, and support systems.

• Strong grasp of operational processes and procedures.

• In-depth familiarity with Assessor and Administrative Support roles.

• General understanding of associated government programs, services, and legislation.

• Knowledge of childcare provider agreements and regulatory obligations.

• Advanced expertise in financial analysis, accounting, and tax documentation.

• Extensive experience with ECDS/CCIS systems.

• Proficient in Microsoft Word, Excel, and Outlook.

• Awareness of social barriers, human behavior, family dynamics, and wellness issues.

• Strong interviewing, communication, presentation, and public speaking skills.

• Excellent decision-making capabilities with a high degree of accuracy.

• Ability to undergo an academic check and Level 2 enhanced security screening.

• Capability to complete a soft credit check.

• A criminal records check completed within the last six months is acceptable.

• A cover letter is required.

🏝️ Benefits

• Participation in the Public Service Pension Plan (PSPP).

• Access to Alberta Public Service benefits.

• Opportunities for professional learning and development.

• Eligibility for full-time remote work.

• A positive workplace culture that promotes work-life balance.