Chemical Management Services Account Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Act as the primary customer-facing leader for designated CMS accounts, ensuring outstanding customer service, operational efficiency, and program execution.

• Establish and nurture profitable, long-term strategic relationships with customers across operations, engineering, purchasing, finance, and senior leadership.

• Conduct regular business reviews with customers, communicate KPI performance, and promote continuous improvement initiatives.

• Oversee daily customer requirements, including technical support, troubleshooting, supply chain management, safety initiatives, product recommendations, and issue resolution.

• Employ value-based selling techniques to discern customer needs, showcase value, broaden services, and enhance account penetration.

• Collaborate with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to devise and implement customer solutions.

• Offer technical expertise on industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and manufacturing applications.

• Execute projects aimed at cost reduction, productivity enhancement, waste minimization, sustainability, and operational efficiency.

• Monitor program expenditures, analyze chemical usage patterns, identify cost-saving opportunities, and prepare monthly financial and savings reports.

• Assist in pricing strategy, customer communications, financial performance, cash collection, and initiatives for account profitability.

• Create business cases, customer proposals, and implementation plans to support growth objectives.

• Engage in regional, national, and global account networks to exchange best practices.

• Manage customer expectations, provide program updates, and lead the resolution of operational and technical issues.

⛳️ Requirements

• A Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience.

• 4–6 years of pertinent experience in Chemical Management Services, industrial manufacturing, technical services, or a related setting.

• Direct experience in Chemical Management Services (CMS).

• Proven experience in managing customer accounts within industrial, manufacturing, or technical-service environments.

• Comprehensive knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications.

• Strong understanding of machining processes and related manufacturing operations.

• Experience in supporting operations within a manufacturing environment.

• Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced customer-focused environment.

• Excellent problem-solving, communication, negotiation, and relationship-building skills.

• Capability to build trusted relationships and influence stakeholders at various levels within a customer organization.

• Willingness and ability to travel regularly to customer locations.

• Must reside in Michigan, Ohio, Indiana, or the Western Pennsylvania/Pittsburgh area.

🏝️ Benefits

• Additional market-competitive benefits.

• Equal opportunity employer.

• Accessibility adjustments/accommodations available during the recruitment process.

• Potential pre-placement drug screening, medical review of physical fitness, and background checks depending on the role.