Chat Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and promptly address user inquiries through live chat and email.

• Follow up with users and leads who have not responded to resolve their inquiries.

• Proactively assess user needs and assist customers in implementing specific features.

• Analyze product issues by testing scenarios or impersonating users, then report findings.

• Collect user feedback, feature requests, and workarounds, while recommending enhancements.

• Manage multiple conversations, delivering empathetic and confident problem-solving.

• Provide support to nonprofit organizations and other users of Givebutter's fundraising and CRM platform.

⛳️ Requirements

• Minimum of 5 years of experience as a Live Chat Support Specialist within the tech sector.

• At least 2 years of experience working remotely.

• Proven ability to handle multiple incoming chat requests simultaneously.

• Strong adaptability and a positive attitude in a fast-paced environment.

• Familiarity with help desk software and remote tools, including Intercom, Slack, and Notion.

• Exceptional written and verbal communication skills in English.

• Agents are required to have their own stable internet connection.

• Candidates must be citizens of the Philippines.

• Must demonstrate consistent attendance according to the assigned schedule, providing advance notice for planned absences.

🏝️ Benefits

• Remote Work: Flexibility to work from any location, with the requirement of being a citizen of the Philippines for this position.

• Job Security: Full-time employment with Givebutter through an Employer of Record (EOR) named Deel.

• Health Insurance: Comprehensive HMO medical insurance fully covered for employees.

• Holiday Pay: Adherence to Philippine labor laws regarding holiday pay, overtime, and shift differentials.

• Performance Bonuses available.

• Paid Time Off: Generous annual PTO allowance.

• Additional Annual Leave: Includes bereavement leave of 5 days, maternity leave of 105 days, paternity leave of 30 days, adoption leave of 60 days, and domestic violence leave of 10 days.

• Charitable Giving: Monthly allowance of up to $50 USD to donate to any verified nonprofit organization.

• Company-provided technology.

• Engaging in mission-driven work that supports the charitable sector.