Chat Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice support to clients

• Present financial products and services to enhance customer loyalty and offer optimal solutions

• Meet and surpass sales objectives

• Greet customers and address their inquiries

• Manage requests with excellence

• Guarantee complete satisfaction for each customer

⛳️ Requirements

• High school diploma required

• Previous sales experience is advantageous

• Must be available to work a schedule of 6 days on and 1 day off (Monday to Saturday)

• Daily work duration of 6 hours and 20 minutes

• Internet connection with a minimum speed of 100 Mbps necessary

• Wired network connection required for desktop use

• Clear and direct communication skills

• Familiarity with customer service techniques

• Proficient in active listening and analyzing customer needs

• Strong time management and task prioritization abilities

• Proactive mindset and eagerness to make a positive impact

• Capability to collaborate in a team and develop innovative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental coverage

• Incentive programs and performance-related bonuses

• Equipment provided — desktop computer

• Flexible break schedules

• Semiannual profit-sharing bonuses

• Internet allowance

• Structured development program and career advancement plan

• Inclusive and respectful workplace culture

• Reimbursement for optical expenses

• TotalPass

• Transportation allowance

• Pharmacy benefits program

• Discounts on Carrefour card purchases throughout the Carrefour network

• Life insurance

• Partnership with Sesc