Channel Relations Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist channel management and field sales teams with the setup, onboarding, and ongoing maintenance of channel partner accounts.

• Process requests from channel partners and ensure that all necessary documentation is completed.

• Coordinate the consolidation, acquisition, and termination of channel accounts.

• Maintain partner agreements, exhibits, addendums, and related documentation.

• Address inquiries received through the Channel mailbox.

• Manage systems and databases related to channels.

• Keep updated channel contact information and distribution lists.

• Oversee the compliance processes and documentation requirements for channel partners.

• Ensure channel partner records are maintained within compliance management systems.

• Act as a liaison between Channel Relationship Managers and compliance stakeholders.

• Assist with updates to agreements and policy revisions in collaboration with Legal and Compliance teams.

• Conduct and organize periodic compliance reviews while communicating updates.

• Generate and sustain recurring reports for channel activities.

• Review channel data to ensure accuracy and completeness.

• Monitor channel metrics and support departmental Key Performance Indicators (KPIs).

• Help with reporting for global and regional channel initiatives.

• Identify opportunities for enhancing channel processes, policies, and operational efficiency.

• Work collaboratively with Sales, Customer Service, Pricing, Credit, Legal, and other cross-functional teams.

• Support the implementation of new tools, systems, and procedures related to channels.

• Contribute to change management and ongoing improvement initiatives.

• Participate in global channel programs, workshops, and planning activities.

• Assist in the regional execution of global channel strategies.

• Track and report on channel performance metrics.

• Engage in budgeting, planning, and resource allocation for channel initiatives.

⛳️ Requirements

• A Bachelor’s degree or a comparable combination of education and experience.

• 2–3 years of experience in channel operations, sales support, business operations, customer support, compliance, or a related area.

• Strong written and verbal communication abilities.

• Excellent organizational skills, prioritization, and follow-up capabilities.

• Capability to manage multiple projects and meet deadlines simultaneously.

• Proficient in Microsoft Office, especially Excel and Word.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Fluency in English, both written and spoken.

• A valid driver's license and willingness to travel as necessary.

• Must be legally authorized to work in the United States.

• Experience in supporting channel partners, distributors, or indirect sales organizations is preferred.

• Familiarity with compliance, contract administration, or managing partner agreements is preferred.

• Experience with CRM systems, reporting, or business management tools is preferred.

• Knowledge of continuous improvement and process optimization initiatives is preferred.

🏝️ Benefits

• Health insurance

• Dental insurance

• Disability insurance

• 401(k) retirement savings plan

• Opportunities for professional development and training

• Career advancement opportunities

• Hybrid/remote work based on business needs