Channel Relations Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist channel management and field sales teams with the setup, onboarding, and ongoing maintenance of channel partner accounts.

• Handle requests from channel partners and ensure all necessary documentation is completed.

• Coordinate the consolidation, acquisition, and termination of channel accounts.

• Maintain partner agreements, exhibits, addendums, and related documentation.

• Address inquiries received via the Channel mailbox.

• Manage channel-related systems and databases.

• Keep channel contact information and distribution lists up to date.

• Oversee channel partner compliance processes and documentation requirements.

• Ensure channel partners are maintained within compliance management systems.

• Act as a liaison between Channel Relationship Managers and compliance stakeholders.

• Assist with updates to agreements and revisions to policies in collaboration with Legal and Compliance teams.

• Conduct and coordinate periodic compliance reviews while communicating updates effectively.

• Generate and maintain regular channel reports.

• Review channel data to ensure accuracy and completeness.

• Track channel metrics and support departmental key performance indicators (KPIs).

• Aid in reporting for global and regional channel initiatives.

• Identify opportunities to enhance channel processes, policies, and operational efficiency.

• Collaborate with Sales, Customer Service, Pricing, Credit, Legal, and other cross-functional teams.

• Support the implementation of new tools, systems, and procedures for channels.

• Contribute to change management and continuous improvement efforts.

• Participate in global channel programs, workshops, and planning activities.

• Assist in the regional execution of global channel strategies.

• Track and report on channel performance metrics.

• Take part in budgeting, planning, and resource allocation for channel initiatives.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and experience.

• 2-3 years of experience in channel operations, sales support, business operations, customer support, compliance, or a related field.

• Strong written and verbal communication skills.

• Excellent organizational skills with the ability to prioritize and follow up effectively.

• Proven capability to manage multiple projects and deadlines concurrently.

• Proficiency in Microsoft Office, especially Excel and Word.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Fluency in English, both written and spoken.

• A valid driver's license and willingness to travel as necessary.

• Must be legally authorized to work in the United States.

• Experience in supporting channel partners, distributors, or indirect sales organizations.

• Familiarity with compliance, contract administration, or partner agreement management.

• Experience with CRM, reporting, or business management systems.

• Knowledge of continuous improvement and process optimization initiatives.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Disability insurance.

• 401(k) retirement savings plan.

• Opportunities for professional development and training.

• Career advancement opportunities.

• Competitive benefits package.