Channel Programs, Enablement & Portal Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Huntress partner program(s), associated enablement, and daily operations of the partner portal.

• Manage content, assets, announcements, training uploads, user access, and partner support within the portal.

• Act as the initial point of contact for inquiries related to the portal, login challenges, and workflow issues.

• Identify and address obstacles in the partner experience.

• Develop the portal roadmap, focusing on page organization, navigation, and feature deployments.

• Suggest enhancements to the portal based on partner feedback and usage analytics.

• Design and implement partner engagement initiatives, including launch campaigns, contests, incentives, and nurturing communications.

• Create onboarding experiences, how-to guides, walkthroughs, webinars, and training materials for external partners.

• Develop internal resources such as playbooks, communication tracks, FAQs, and updates for Sales, Account Management, Partner Managers, Marketing, and other stakeholders.

• Assist in global program implementations across NA, EMEA, and APAC, customizing content to fit local partner requirements.

• Collaborate with Sales Operations, Partner Marketing, Product Marketing, Sales, Demand Generation, and Product teams.

• Monitor and report on portal usage, active users, training completion, content interaction, and program engagement.

• Leverage data to enhance engagement strategies and showcase enablement effectiveness to leadership.

⛳️ Requirements

• A minimum of 4 years of experience in channel programs, partner operations, partner marketing, or partner enablement, preferably in a SaaS or cybersecurity setting.

• Practical experience in managing a partner portal or PRM platform.

• Proven track record in creating and delivering effective enablement for internal teams and external partners, including MSPs, resellers, VARs, and distributors.

• Demonstrated success in executing adoption programs such as campaigns, incentives, or contests, along with measuring results.

• Exceptional attention to detail with the capability to manage multiple workflows, deadlines, and stakeholder expectations.

• Strong written and verbal communication skills.

• Ability to simplify complex programs and influence collaboration across teams and regions.

• A passion for partner success with a strong service-oriented mindset.

• Proficient in using PRM, CRM, and marketing automation tools such as Salesforce and HubSpot.

• Experience with reporting dashboards and monitoring program performance and partner activity.

🏝️ Benefits

• Completely remote work environment - established since our inception in 2015.

• Generous paid time off policy, encompassing vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits packages.

• 401(k) plan with a 5% contribution irrespective of employee contributions.

• Life and Disability insurance options.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading a home office.

• Annual allowance for educational and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal as well as professional development.

• Bonus and equity opportunities.