Channel Engagement Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Act as the primary liaison for channel partners and dealers.

• Coordinate Technical Support, Engineering, and additional internal resources to address partner and customer concerns.

• Collaborate with dealers on pre-sales initiatives, Statements of Work, and design strategies.

• Streamline the quoting process and discuss subscriber categories and quantities for project upgrades.

• Assist in project execution and facilitate engineering design conversations.

• Keep the Sales team updated on issues and activities.

• Address account, product licensing, payment-term, and internal-system discrepancies with internal teams.

• Oversee on-site activities and logistics for significant post-sale support projects.

• Communicate effectively with customer site leadership and internal teams.

• Ensure that third-party vendors comply with customer site-specific safety training requirements.

• Create and communicate project plans, responsibility matrices, and communication strategies.

• Keep internal teams and management apprised of project progress and critical issues.

⛳️ Requirements

• Bachelor's Degree with over 5 years of experience in Project Management, Field Engineering, customer service, or customer support.

• Alternatively, 7+ years of experience in Project Management, Field Engineering, customer service, or customer support.

• Willingness to travel 25–50% of the time.

• Ability to work in Illinois, Texas, Colorado, or Arizona.

• No relocation assistance will be provided.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• 25–50% travel coverage/requirement.