Change Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and facilitate Standard, Normal, and Emergency Changes within the IT environment.

• Evaluate Change Requests for thoroughness, risk assessment, impact analysis, implementation strategies, and rollback plans.

• Organize Change Advisory Board meetings and secure necessary approvals.

• Schedule changes effectively to prevent business disruptions and conflicts.

• Monitor the execution of changes and ensure compliance with approved plans.

• Collaborate with Service Desk, Infrastructure, Application, Network, Security, and other IT teams.

• Track failed, rejected, unauthorized, and emergency changes, driving corrective measures as necessary.

• Maintain precise change records and documentation in the ITSM system.

• Conduct Post Implementation Reviews for unsuccessful or high-risk changes.

• Monitor Change Management KPIs, such as change success rate, change failure rate, emergency changes, and unauthorized changes.

• Identify opportunities to enhance the Change Management process and boost automation.

• Ensure adherence to ITIL processes, internal policies, and audit standards.

• Assist with major incidents requiring emergency changes to swiftly restore services.

⛳️ Requirements

• Knowledge of ITIL / IT Service Management.

• Experience with ServiceNow Change Management.

• Familiarity with Incident, Problem, and Change Management processes.

• Skills in risk and impact assessment.

• CAB coordination experience.

• Proficiency in stakeholder management.

• Competence in reporting and KPI analysis.

• Excellent communication and coordination abilities.

• Eligibility for any necessary U.S. Government authorizations under U.S. export control regulations.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.