Change Management Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through change management processes for each MSP implementation.

• Analyze user experience, involve stakeholders, develop program branding, and solidify adoption strategies.

• Design, collaborate on, and deliver thorough training strategies and materials for clients, suppliers, and internal teams.

• Work with clients to establish training strategies, adoption objectives, and delivery methods.

• Manage scheduling, logistics, and technical preparation for training sessions.

• Oversee the communications strategy and its implementation throughout active projects.

• Create and maintain comprehensive communications timelines that align with project milestones.

• Customize delivery methods and communication style for different audiences.

• Develop and implement stakeholder engagement strategies, identifying champions, sources of resistance, and adoption risks.

• Assist in go-live readiness in collaboration with Change Managers, Implementation Project Managers, and Program Teams.

• Formulate client-specific adoption strategies and rollout plans.

• Lead discussions on program branding, including name generation, visual identity, and messaging.

• Create client-specific activities to enhance user adoption and assist in change impact assessments and adoption planning.

• Facilitate feedback loops from stakeholders to refine materials and existing programs.

• Engage in weekly discussions within the Implementation workstream.

• Develop and maintain a reusable library of change management resources and playbooks.

• Ensure all materials comply with brand, compliance, and enterprise messaging standards.

• Oversee the delivery and version control of content across SharePoint, MS Teams, VMS portals, and email.

⛳️ Requirements

• Minimum of 3 years of experience in change management, training or instructional delivery, user experience/adoption strategy, or internal communications, preferably within HR/Procurement transformation, staffing, or MSP/VMS environments.

• Proven experience in stakeholder mapping, journey/UX mapping, change impact assessments, and designing adoption or engagement campaigns.

• High proficiency in MS PowerPoint, Word, SharePoint, and Teams, with the capability to create visually appealing and user-friendly materials.

• Excellent leadership, stakeholder facilitation, branding/messaging, and client relationship skills, with the ability to influence and establish credibility with clients, suppliers, and internal teams.

• Ability to manage multiple priorities across concurrent implementation timelines.

• Familiarity with Monday.com or similar project management software is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.