Change & Enablement Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead change management and enablement initiatives within client transformation projects, focusing on content operations, marketing workflows, and enterprise technology implementations.

• Collaborate with client stakeholders to design and implement change management strategies that enhance adoption, engagement, and long-term business value.

• Perform stakeholder assessments, analyze change impacts, conduct readiness assessments, and evaluate training needs.

• Create and execute change and enablement plans, which include communication strategies, training programs, adoption tactics, and engagement activities.

• Convert complex transformation projects into straightforward, actionable plans.

• Facilitate workshops, discussions with stakeholders, and alignment sessions among creative, production, operations, strategy, and technology teams.

• Incorporate change management activities into comprehensive project delivery plans in collaboration with program managers, product teams, strategists, and implementation partners.

• Foster scalable operational models and workflows that enhance collaboration, efficiency, and large-scale content production.

• Promote the adoption and value realization of enterprise platforms and digital workflows.

• Assist with AI-driven transformation initiatives involving generative AI and automation technologies.

• Develop and maintain communications, presentations, process documentation, training materials, playbooks, and user guides.

• Identify organizational risks, resistance points, and barriers to adoption, recommending strategies for mitigation.

• Define and track metrics for adoption, readiness, training effectiveness, and user engagement.

• Stay informed about trends in organizational change management, creative operations, content supply chain transformation, and AI-enhanced workflow solutions.

⛳️ Requirements

• Proven experience in organizational change management, enablement, transformation consulting, or similar roles.

• Background in supporting enterprise technology and process transformation initiatives, preferably in digital marketing, creative operations, content supply chain, or consulting settings.

• Demonstrated capability to lead organizational change initiatives from strategy through to execution, including stakeholder engagement, communications, training, readiness, and adoption activities.

• Experience collaborating directly with client stakeholders and managing cross-functional relationships in complex, high-velocity environments.

• In-depth knowledge of change management methodologies, principles, and best practices.

• Ability to influence without formal authority, navigate ambiguity, and foster alignment among diverse stakeholder groups.

• Experience in supporting or enabling enterprise platforms and workflow tools.

• Practical experience with AI-enhanced work practices and/or implementing generative AI tools, workflows, or adoption initiatives.

• Exceptional communication, facilitation, presentation, and storytelling abilities.

• Strong business acumen, with the capacity to connect transformation efforts to operational outcomes and business value.

• Ability to balance strategic thinking with hands-on execution, delivering high-quality results across multiple initiatives concurrently.

• Strong analytical, organizational, and problem-solving skills.

• Experience in developing training materials, enablement resources, executive communications, and user adoption tools.

• Collaborative approach with the ability to work effectively across creative, strategy, production, operations, and technology teams.

• Bonus: Prosci certification and familiarity with Adobe Experience Cloud solutions, including Adobe Workfront, Adobe Experience Manager (AEM), and Adobe Firefly, are preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Collaborative and inclusive work environment.