Certified Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer support in a telephone-based setting

• Accurately input large volumes of data and manage prescription information

• Handle prescription authorizations, clarifications, and transfers

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility verification

• Initiate outbound calls to patients

• Address patient care concerns from existing case queues

• Act as a liaison between clinical pharmacists and other healthcare professionals

• Collaborate with technicians and pharmacists to onboard new patients

• Safeguard confidential patient records

• Obtain and confirm prescription details through communication with doctors

• Conduct welcome calls for newly onboarded patients

• Develop, maintain, and update medication profiles

• Provide additional support during periods of high call volume

• Assist patients with inquiries over the phone

• Support ExactCare’s nationwide patient network

• Reflect AnewHealth’s core values in all communications and interactions

• Participate in special organization or departmental events, team meetings, trade shows, conferences, and client engagements as necessary

• Carry out other assigned responsibilities

⛳️ Requirements

• High school diploma or GED

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certification

• Must hold a pharmacy technician registration with the State Board of Pharmacy

• Must be at least 18 years old

• Previous experience in a pharmacy environment

• Comfortable working in a phone-based setting

• Ability to work autonomously

• Proficient in using computer equipment, technology, and various software applications

• Excellent customer service abilities

• Comprehensive knowledge of pharmaceuticals

• Understanding of pharmacy billing processes

• Familiarity with procedures for processing prescriptions, clarifications, and transfers

• Strong organizational and prioritization skills

• Maintain a high level of confidentiality

• Capable of critical thinking and documenting relevant details in compliance with state and federal regulations

• Available to work an average of 40 hours per week and outside normal business hours on an as-needed basis

• Applicants must be authorized to work in this country

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending accounts

• Company-provided life insurance

• Short-term disability coverage

• Voluntary benefits

• 401(k) retirement plan

• Paid Time Off

• Paid holidays

• Remote work options