Certified Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a telephone-based setting

• Accurately input large volumes of prescription data

• Handle prescription authorizations, clarifications, and transfers utilizing pharmaceutical knowledge

• Conduct claim adjudication and auditing, which includes prior authorizations, billing, and eligibility verifications

• Initiate outbound calls to patients

• Address patient-care concerns through case queues

• Serve as a liaison between clinical pharmacists and other healthcare professionals

• Collaborate with technicians and pharmacists to onboard new patients

• Uphold the confidentiality of patient records

• Retrieve and confirm prescription details through communications with doctors

• Conduct welcome calls for newly onboarded patients

• Develop, maintain, and update medication profiles

• Provide support during peak patient call volumes

• Respond to patient inquiries via phone

• Assist ExactCare’s nationwide patient population in a high-volume environment

• Exemplify AnewHealth's Core Values

• Carry out other assigned responsibilities

⛳️ Requirements

• High school diploma or GED

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate

• Must hold a pharmacy technician registration with the State Board of Pharmacy

• Minimum age of 18 years

• Prior experience in a pharmacy environment

• Capability to work in an office-based (or remote) setting, requiring sitting at a desk 90% of the time

• Comfort in a phone-based work environment

• Ability to work autonomously

• Proficiency in using computer equipment, technology, and various software applications for medication authorizations, clarifications, and transfers

• Outstanding customer service skills over the phone

• Comprehensive drug knowledge

• Familiarity with pharmacy billing processes

• Understanding of prescription-taking, clarification, and transfer procedures

• Strong skills in prioritization and organization

• Ability to maintain confidentiality

• Critical thinking skills and compliance with documentation of relevant details in accordance with state and federal regulations

• Must be able to travel to multiple site locations within the designated territory

• Availability for extended hours may be required

• Must be available outside of normal business hours on an ad-hoc basis

• Applicants must have eligibility to work in this country

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending accounts

• Life insurance covered by the company

• Short-term disability coverage

• Optional additional benefits

• 401(k) retirement plan

• Paid time off

• Paid holidays