Certified Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a phone-centric environment

• Accurately input high volumes of data and process prescription details

• Handle prescription authorizations, clarifications, and transfers utilizing drug knowledge

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility assessments

• Initiate outbound calls to patients

• Manage case queues to address patient care concerns

• Act as a liaison between clinical pharmacists and other healthcare professionals

• Collaborate with technicians and pharmacists to onboard new patients

• Uphold the confidentiality of patient records

• Retrieve and verify prescription details through communication with doctors

• Conduct welcome calls for newly onboarded patients

• Create, maintain, and update patient medication profiles

• Provide backup assistance during peak call volume periods

• Respond to patient inquiries via phone

• Support ExactCare’s nationwide patient population in a high-volume, fast-paced setting

• Exemplify AnewHealth’s Core Values

• Undertake additional responsibilities as needed

⛳️ Requirements

• High school diploma or GED

• Current certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA)

• Valid pharmacy technician registration with the State Board of Pharmacy

• Must be at least 18 years old

• Previous experience in a pharmacy environment

• Capability to perform in either an office-based or remote setting, with 90% of the time spent seated at a desk

• Comfort in a phone-based work environment

• Ability to work autonomously

• Proficiency in using computer equipment, technology, and various software applications

• Outstanding customer service abilities

• Comprehensive drug knowledge

• Familiarity with pharmacy billing processes

• Understanding of prescription intake, clarifications, and transfers

• Strong organizational and prioritization skills

• Ability to maintain confidentiality

• Critical thinking skills with attention to detail in compliance with state and federal regulations

• Capable of hearing, seeing, sitting, standing, talking, and walking

• Must be able to travel to multiple site locations within the designated territory

• Willingness to work extended hours when necessary

• Availability for ad-hoc work outside regular business hours

• Must be eligible to work in the United States

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending account

• Employer-paid life insurance

• Short-term disability coverage

• Optional benefits

• 401(k) plan

• Paid time off

• Paid holidays