Certified Epic Security Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and provide support for clinical applications within the Epic electronic health record software for member clinics.

• Consult with members to ensure accurate, secure, and efficient patient care along with provider workflow solutions.

• Conduct routine building and configuration tasks in Epic and related products.

• Offer Level 2 technical support for ancillary integrated products.

• Gather and resolve issues while collaborating with the Help Desk on JIRA resolutions.

• Support vendor-call agendas and represent OCHIN during vendor calls from a technical standpoint.

• Contribute to the support model of the Member Care Team.

• Facilitate working sessions with OCHIN members to address advanced integration work orders and support challenges.

• Discuss workflow solutions and provide hands-on system training.

• Document build specifications, team processes, and intricate clinic workflows.

• Ensure quality assurance for complex builds, Service Update modifications, and other work orders.

• Collaborate with other OCHIN teams to tackle integration issues.

• Provide on-site support during Go-Lives and Mock clinics.

• Lead member training sessions and workgroups.

• Mentor, coach, and train less experienced analysts.

• Develop and disseminate best practices for workflow.

• Travel as needed to support off-site software installations.

• Assist Project Managers in identifying system capabilities.

• Build, design, test, and document new system functionalities.

• Implement process improvements within the application or team.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in a similar or relevant position; one EPIC certification may substitute for one year of this requirement.

• A background in Healthcare IT is mandatory.

• A Bachelor’s Degree is preferred, or a combination of college education and 5-7 years of relevant experience.

• Intermediate proficiency in Microsoft Excel is required.

• Epic Security certification is necessary.

• Ability to work independently and effectively from a home office environment.

• High-Speed Internet Service is essential.

• Must work in a distraction-free workplace.

• Willingness to travel 20-25% nationally for on-site Go Live support based on business needs.

🏝️ Benefits

• Competitive compensation package.

• Support for work-life balance.

• Opportunities for professional growth and advancement.

• Fully remote work arrangement.

• Comprehensive benefits package.

• Flexibility to work from home.

• High-Speed Internet Service provided.