Certifications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with senior leadership to establish the vision and strategic roadmap for the Verified Luxury Certifications portfolio.

• Create and oversee certification product roadmaps and enhancement initiatives.

• Discover opportunities for new credentials, specialization pathways, and continuing education offerings.

• Track industry trends, learner feedback, and certification performance metrics.

• Suggest strategic enhancements to bolster program value and market relevance.

• Manage the comprehensive certification experience from enrollment to credential attainment.

• Supervise certification governance, standards, processes, and documentation.

• Coordinate certification launches, updates, and future program expansions.

• Ensure uniform learner experiences across all certification offerings.

• Propel ongoing program optimization and operational excellence.

• Oversee the development and upkeep of certification exams, study guides, learning resources, and candidate preparation materials.

• Ensure certification content is accurate, defensible, up-to-date, and aligned with program objectives.

• Prioritize content updates and assist with exam maintenance and quality assurance.

• Collaborate with LMS and technology teams to enhance the learner journey and platform functionality.

• Optimize workflows for enrollment, onboarding, assessment, and credentialing.

• Provide strategic direction for the certifications community ecosystem.

• Work alongside the Community Lead on engagement goals and community initiatives.

• Oversee continuing education opportunities, webinars, masterclasses, industry thought leadership, and professional development experiences.

• Monitor learner retention and ongoing engagement metrics.

• Collaborate with Learning Products & Services, Instructional Design, Operations, Technology, Marketing, and Commercial teams.

• Partner with marketing stakeholders on learner communications, engagement journeys, and retention campaigns.

• Support go-to-market readiness with internal sales and partnership teams.

• Communicate updates on the certification roadmap and program enhancements to stakeholders.

• Track and report on certification performance metrics.

• Analyze learner behavior and engagement trends.

• Develop recommendations based on data and feedback.

• Create visibility into program health, growth opportunities, and strategic priorities.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience.

• 5+ years of experience in program management, product management, learning and development, education, certifications, or related fields.

• Experience in managing complex, cross-functional initiatives.

• Strong project management and organizational capabilities.

• Exceptional written and verbal communication skills.

• Ability to balance strategic planning with operational execution.

• Experience collaborating with various stakeholders and business functions.

• Preferred: Experience with certification, credentialing, or assessment-based programs.

• Preferred: Experience managing educational products or learning portfolios.

• Preferred: Familiarity with instructional design and adult learning principles.

• Preferred: Experience with LMS platforms and optimizing learner experience.

• Preferred: Experience with community engagement or membership-based programs.

• Preferred: Background in hospitality, luxury service, professional development, or workforce education.

• Preferred: Experience working with data, reporting, and performance analytics.

🏝️ Benefits

• Flexible remote work arrangement.

• Occasional travel for team meetings, industry events, and professional development activities.

• Opportunities for professional development.

• Chance to shape professional development within the luxury hospitality sector.

• Influence strategy and launch innovative learning products.

• Work alongside a passionate, global team.

• Make a meaningful impact for hospitality professionals worldwide.