Assistant Manager, Trustee Billing and Reporting

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and manage Trustee Billing operations, which includes overseeing Billing Team Leads and Billing Analysts.

• Ensure that milestone-based billing is both accurate and fulfilled within the established Service Level Agreements (SLAs).

• Supervise the complete Trustee billing lifecycle and ensure timely and accurate invoicing of billable services.

• Identify transferred loans and servicing portfolios while tracking all billable activities to avert revenue loss.

• Monitor billing performance, workflow volumes, aged unbilled balances, and any operational bottlenecks.

• Promote SLA compliance through performance monitoring, reporting, coaching, and managing escalations.

• Provide SLA reports, operational updates, risk assessments, and performance metrics to the Senior Manager of Billing Operations.

• Prepare and review weekly and month-end revenue reports.

• Accurately report revenue activities to Accounting within the month-end closing calendar, including Business Day 1 requirements.

• Maintain visibility of recognized but unbilled revenue while ensuring timely invoicing.

• Prepare monthly revenue forecasts based on actual results, trends, operational activities, and pipeline information.

• Coordinate monthly revenue review meetings with the Corporate Controller.

• Prepare forecast packages and monthly revenue reports for leadership review.

• Conduct variance analysis and provide commentary on business performance and revenue trends.

• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.

• Drive process enhancements, automation, and AI-driven initiatives.

• Collaborate with Operations, Finance, Accounting, and client stakeholders to support service delivery and enhance customer satisfaction.

• Maintain internal controls, audit trails, approvals, and relevant documentation.

⛳️ Requirements

• Graduate.

• Over 7 years of post-qualification work experience in the Title or Mortgage Industry.

• Strong interpersonal and leadership abilities.

• Proactive, deadline-oriented, and assertive.

• Proficient in MS Office and MS SQL.

• Excellent communication skills.

• High energy levels; a self-starter who is a good team player, self-motivated, and adaptable to changing demands.

• Solid conceptual, problem-solving, and analytical skills.

• Exceptional attention to detail and a strong commitment to quality.

• Strong skills in people leadership, coaching, and team development.

• Advanced capabilities in Microsoft Excel and analytical tools.

• Ability to manage deadlines in a high-volume, SLA-driven environment.

• Strong sense of accountability and ownership.

• Excellent stakeholder management skills.

• A mindset focused on continuous improvement, with an emphasis on automation and AI integration.

🏝️ Benefits

• Competitive salary based on your experience and skills.

• Comprehensive insurance plans, including Medical, Personal Accident Benefit, and Life Insurance.

• Six paid days off per year.

• Employee engagement programs.

• Opportunities to participate in community service initiatives, such as Habitat for Humanity.