CERS Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist KDS and its governmental clients.

• Deliver operations and maintenance support for the Cotton and Tobacco Branch's Cotton and Tobacco Electronic Reporting System (CERS).

• Act as the technical lead for the HP NonStop Integrity environment.

• Provide COBOL programming services to ensure seamless operations of the Cotton Classing Programs.

• Collaborate with leadership on both short- and long-term IT strategies, system upgrades, and process enhancements.

• Collect and assess customer requirements to formulate IT development and delivery plans.

• Lead programming initiatives on HP NonStop systems.

• Manage system installations, security measures, technical support, and storage solutions across ten geographic locations.

• Prepare, test, and deploy programs; assess outcomes; and implement corrective measures.

• Educate and mentor ITD personnel and end-users.

• Address CERS helpdesk inquiries and user questions.

• Identify and rectify production application bugs and issues.

• Conduct daily system checks, audits, and backups.

• Execute urgent regulatory or operational modifications.

• Ensure compliance with Agency IT standards and third-party integrations.

• Collaborate with domestic gins, mills, merchants, and federal agencies to provide dependable services.

⛳️ Requirements

• At least 3 years of experience in each specified area.

• Extensive knowledge of COBOL and Screen COBOL.

• Proficient in the HP NonStop Integrity environment.

• Familiarity with COBOL85, SCOBOL, TAL, and NonStop SQL database design.

• Experience in system installations, security management, technical support, and overseeing storage solutions across ten geographic locations.

• Proven experience in preparing, testing, and implementing programs; evaluating outcomes; and executing corrective actions.

• Background in training and mentoring ITD personnel and end-users.

• Experience in addressing helpdesk questions and user inquiries regarding CERS.

• Proficient in diagnosing and resolving bugs and defects in core production applications.

• Experience in performing system checks, audits, and backups.

• Background in implementing urgent changes for regulatory or operational needs.

• Familiarity with ensuring compliance with Agency IT standards and third-party integrations.

• Experience in coordinating with domestic gins, mills, merchants, and federal agencies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.