Centralized Imaging Scheduler – PAS Resource Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver exceptional customer service support and guidance to clinics and patients regarding financial screening, patient eligibility, managed care, and intricate patient referrals.

• Schedule and manage diagnostic imaging appointments within the Connected Care Center utilizing EPIC and RIS systems.

• Ensure high-quality service delivery to patients, referring providers, clinics, insurance carriers, OHSU healthcare providers, and staff members.

• Collect and verify patient demographics, insurance coverage, and financial information.

• Confirm eligibility, managed care arrangements, active accounts, and authorizations for imaging procedures.

• Accurately input information into OHSU databases and medical records.

• Follow up on outstanding authorizations until they are secured.

• Retrieve prior medical records and imaging studies when necessary.

• Manage multi-line phone systems, clarify orders, inform clinics of errors, and arrange for stretchers, wheelchairs, interpreters, and other special accommodations.

• Send out information packets and provide appointment reminders.

• Organize complex patient appointments across all diagnostic imaging modalities, either online or manually as required.

• Keep current on resource and provider schedules.

• Act as a liaison and information resource for physicians, nursing support staff, coworkers, admissions, surgery, and perioperative services.

• Gather order information necessary to schedule scans, including ICD9 codes, diagnoses, and equipment requirements.

• Facilitate care arrangements by scheduling IRU time, preoperative services, PAT clinic, ancillary services, and clinical services.

• Triage and document phone calls, including appointment requests, complaints, general inquiries, and urgent healthcare issues.

• Share expertise in PAS and provide training to coworkers on PAS software, Order Entry, EPIC Cadence scheduling, and RIS.

• Maintain a working knowledge of diagnostic/procedural coding and medical terminology.

• Coordinate managed care authorizations for consultations, procedures, office visits, and ancillary or clinical services.

• Resolve issues related to providers, patients, imaging, and managed care through effective problem-solving and negotiation.

• Complete mandatory training, competency assessments, update modules, and other assigned responsibilities.

⛳️ Requirements

• One year of experience in a medical office environment, including high-volume direct patient contact and appointment scheduling, with managed care authorization experience potentially required based on the position description.

• OR one and a half years of experience in a high-volume, direct public contact role and 6 months of experience in a medical office setting.

• Comprehensive knowledge of PAS policies and procedures.

• Proven advanced user skills in PAS.

• In-depth understanding of integrated care at OHSU.

• Basic computer proficiency, including word processing, Windows applications, and online scheduling.

• Preference for experience with databases.

• Exceptional verbal and written communication abilities.

• Strong focus on customer service.

• Proven effectiveness in handling confrontational customer interactions.

• Successfully complete the required PAS initial training and core competency assessment before or during the trial service period.

• Complete necessary update modules and maintain core competencies.

• Ability to work independently from home or in an office environment.

• Capacity to concentrate in a busy, fast-paced, and noisy office setting.

• Ability to sit for extended periods throughout the day.

• An associate degree is preferred.

• Two or more years of experience in a medical office setting is preferred.

• Experience in Radiology or the Connected Care Center is strongly preferred.

• Preferred skills include database knowledge, RIS, EPIC systems, and familiarity with radiology-specific medical terminology.

🏝️ Benefits

• Eligibility for benefits.

• Opportunity to work independently from home or in the office.

• Chances to learn and grow within a network of hospitals and clinics across Oregon and Southwest Washington.