CCaaS Solution Architect

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the regional technical authority for AudioCodes Voca CIC throughout the APAC region.

• Keep abreast of the product roadmap, upcoming releases, and innovative features.

• Deliver structured feedback from customers, partners, and competitive analysis to the Product Management and Engineering teams.

• Create reusable demo environments, establish best practices, and develop technical playbooks.

• Conduct enablement sessions, workshops, and product updates for regional Sales and Presales teams.

• Collaborate with Sales at every stage of the customer journey, from initial discovery to technical validation.

• Lead technical presentations, architecture workshops, and executive solution showcases.

• Design scalable Contact Center and AI solutions customized to meet customer business needs.

• Assist with RFPs, RFIs, and technical proposals by providing comprehensive solution architecture.

• Position Voca CIC against competing solutions by highlighting technical benefits and business value.

• Manage the entire lifecycle of customer demonstrations and Proofs of Concepts.

• Create industry-specific demo scenarios for sectors such as Financial Services, Healthcare, Retail, and BPO.

• Establish PoC success criteria, execution strategies, stakeholder alignment, and technical results.

• Enhance demo environments incorporating AI capabilities, automation, integrations, and realistic customer journeys.

• Develop and maintain integrations with Salesforce, Microsoft Dynamics, ServiceNow, and Microsoft Teams.

• Aid in the recruitment, technical validation, and onboarding of strategic partners across the APAC region.

• Provide technical training, certifications, workshops, and hands-on enablement sessions.

• Guide partners in building and expanding successful Voca CIC practices.

• Collaborate with Channel and Alliance teams to broaden the regional partner ecosystem.

• Work with Product Management, Engineering, Marketing, and Customer Success to enhance product adoption and customer outcomes.

• Share insights on market trends, competitive intelligence, and customer needs to influence product strategy.

• Establish repeatable technical methodologies that expedite sales execution throughout the region.

⛳️ Requirements

• 5+ years of experience in Solutions Engineering, Presales, Technical Consulting, or Solution Architecture within a Contact Center, CX, Conversational AI, or Unified Communications setting.

• Practical experience with Contact Center platforms, Conversational AI, Voicebots, or Intelligent Automation solutions.

• Strong knowledge of the Microsoft Teams Voice and Contact Center ecosystem.

• Demonstrated ability to convert business requirements into scalable technical solutions.

• Robust techno-commercial mindset with the capacity to convey business value alongside technical features.

• Exceptional presentation, storytelling, and communication skills tailored for customer interactions.

• Experience in delivering executive presentations, solution workshops, and technical demonstrations.

• Proven track record leading customer Proofs of Concept from planning to successful execution.

• Familiarity with CCaaS, UCaaS, Microsoft Teams, Dynamics 365, Salesforce, ServiceNow, or comparable enterprise platforms.

• Experience engaging with channel partners and utilizing indirect sales approaches.

• Knowledge of APIs, integrations, automation, and AI-driven customer experience solutions.

• Self-motivated, proactive, and adept at operating across diverse countries and cultures.

• Strong sense of ownership and a passion for addressing customer challenges.

• Ability to excel in a fast-paced, high-growth technology setting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Engaging company culture that promotes innovation and collaboration.