Catastrophe Property Claims Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct virtual inspections of property damage.

• Assess coverage options.

• Generate detailed estimates using Xactimate.

• Resolve claims efficiently and accurately.

• Engage with customers, contractors, and vendors through Xactimate, XactAnalysis, ClaimsXperience Video Collaboration, phone, email, and text messaging.

• Manage wind and hail claims, and occasionally handle water loss claims.

• Address complex structural losses that involve multiple rooms and trades.

• Oversee a high-volume, fast-paced claims inventory.

• Document claim decisions and relay resolutions and next steps to customers.

• Perform additional related duties as assigned.

⛳️ Requirements

• Excellent organizational and time management skills.

• Openness to adopting new technologies.

• Ability to make direct and decisive decisions.

• Strong clear and concise communication skills.

• A professional home office setting that is free from distractions, equipped with reliable internet.

• Level III Xactimate certification preferred, or equivalent advanced proficiency and experience with Xactimate.

• Proven experience in managing complex and/or large-loss property claims.

• In-depth understanding of property estimating, damage assessment, coverage investigation, and claim settlement practices.

• Capability to independently manage complex property claims with minimal training or ramp-up time.

• Experience in conducting virtual property inspections and assessing photographs, videos, measurements, contractor documentation, and other inspection information remotely.

• Familiarity with collaborating with contractors, vendors, mitigation professionals, and other stakeholders involved in complex property claims.

• Ability to manage a high-volume or complex claims inventory while ensuring timely and accurate documentation and communication with customers.

• Strong written and verbal communication abilities.

• Availability Monday through Friday with rotational weekend duty.

• Ability to work an 8-hour workday during business hours; CAT hours may extend from 7 a.m. to 7 p.m. Central.

• An adjuster and/or appraiser license may be required by the office/area; if applicable, it must be obtained within 60 days of hire.

• Minimum internet speeds of 50 Mbps for downloads and 5 Mbps for uploads.

• Ability to successfully pass a background investigation.

• Eligibility to work in the United States; Allstate typically does not sponsor employment-based visas.

🏝️ Benefits

• Fully remote work from a professional home office.

• Comprehensive technology setup, which includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement for employees eligible to work from home.

• Dedicated private workspace that meets reliable internet requirements.

• Opportunities for professional growth and skill development.

• Meaningful work that supports customers and communities.