Casino Promotions Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Report directly to the Casino Promotions Manager and collaborate within a promotional team.

• Assist in the design, development, and configuration of player bonuses, offers, and on-site banners.

• Aid in planning and executing promotions, encompassing offer mechanics and eligibility criteria up to launch.

• Maintain precise documentation of completed tasks and promotional records.

• Adhere to standard operating procedures for offer constructions and segment uploads.

• Create audiences and segments for promotional offers.

• Carry out CRM setups, audience creation, quality assurance, and deployment checklists across email, push notifications, and SMS.

• Review and confirm offer terms, copy, and creative materials for accuracy, quality, and compliance.

• Ensure that offers and related communications are launched accurately and punctually.

• Monitor promotional expenditures and pacing against team and jurisdictional budgets.

• Analyze the outcomes of promotions and campaigns, including redemption rates, costs, and player responses.

• Support A/B testing and initiatives for offer personalization.

• Acquire hands-on expertise with promotions and marketing technology platforms like Braze.

• Coordinate routine requests with Creative and Customer Support teams.

• Communicate status updates and escalate issues to the manager as needed.

• Remain available for on-call weekend coverage during peak player activity periods.

⛳️ Requirements

• Entry-level to 2 years of experience in promotions, CRM, digital marketing, or a related field.

• Experience in online gaming or sportsbooks is advantageous but not mandatory.

• Familiarity with CRM or marketing platforms (e.g., Braze, Optimove, Salesforce Marketing Cloud).

• Basic skills in Excel or Google Sheets.

• Interest in understanding offer costs, budgets, and outcomes.

• Strong attention to detail.

• Excellent written and verbal communication abilities.

• Capability to ask clarifying questions and identify obstacles early.

• Ability to stay organized and manage time effectively across multiple tasks in a fast-paced setting.

• Curiosity about players and their experiences.

• Capacity to collaborate effectively and support colleagues.

• Availability for on-call weekend coverage to assist with live promotions during peak player activity.

🏝️ Benefits

• Competitive salary and benefits package.

• Retirement benefits.

• Employee discounts.

• Opportunities for advancement.

• Start-up culture supported by a secure, globally recognized brand.

• Chance to enhance a best-in-class customer experience for the Hard Rock Digital community.

• Diverse and inclusive workplace.

• Equal opportunity employer.