Case Navigator – Thursday–Sunday, 10-Hour Shifts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist patients and site staff in preparing for visits, ensuring authentication, and providing real-time technical support across all care pathways.

• Manage incoming inquiries through the cloud communications platform.

• Address non-clinical requests while appropriately routing clinical issues.

• Facilitate specialist referrals and send complete documentation packages to regional health clinics.

• Aid in scheduling diagnostic tests and confirm their receipt.

• Discuss navigation options with patients and direct them as necessary.

• Provide patients with clear, effective information and resources.

• Accurately record all patient and case data in the designated software prior to closing cases.

• Maintain objective, comprehensive, and precise documentation of patient interactions.

• Uphold the privacy and security of confidential and protected health information.

• Ensure that processes adhere to government-mandated regulations and compliance protocols.

• Perform additional duties as assigned.

• Work 10-hour shifts from Thursday to Sunday; schedule may vary based on client and business needs.

• Be prepared to work overtime as required by business demands.

⛳️ Requirements

• Completion of a college diploma, ideally in Medical Office or Business Administration, from an accredited institution.

• Capability to manage multiple tasks and prioritize work efficiently and in an organized fashion.

• Exceptional written and verbal communication and presentation abilities.

• Strong interpersonal and relationship-building skills.

• Proficient in conveying factual information and detailed explanations effectively.

• Ability to make sound decisions and exercise good judgment, discretion, and initiative when handling confidential information and responding to inquiries.

• Highly comfortable with technology and software applications.

• Must be available to work on weekends and statutory holidays.

• Bilingualism in English and French is considered an asset.

• At least 2 years of customer service experience in a healthcare setting and familiarity with the Nova Scotia healthcare system are advantageous.

• Experience in a call center or triaging role is regarded as an asset.

• No Canadian work experience is required.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary and comprehensive benefits.

• 4 weeks of paid vacation.

• 6 personal days.

• Meaningful work that has a direct impact on patient care.

• Opportunities for growth with leaders who support development through mentorship.

• In-person collaboration, connection, and team events when beneficial.

• Equal employment opportunities.

• Workplace accommodations for individuals with disabilities.