Career Development Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform virtual outreach, intake, and enrollment for qualified participants, ensuring eligibility documentation is verified.

• Collaborate with IRC offices, resettlement agencies, and local partners to identify and engage with eligible participants.

• Conduct skills assessments and create tailored Professional Advancement Plans (PAPs).

• Review PAPs with participants, offering insights on career objectives and confirming that the proposed use of funds aligns with ORR eligible-use standards.

• Provide continuous navigation support via phone and video to assist participants in accessing training, credential evaluations, recertifications, and other approved resources.

• Investigate career advancement, certification, and vocational education opportunities within local and state labor markets.

• Link participants to IRC resources and local community services.

• Maintain an up-to-date understanding of credential evaluation services and state licensing requirements in high-demand professions.

• Manage a caseload of participants pursuing various career pathways.

• Coordinate efforts with the Economic Empowerment Technical Unit, Administrative Staff, Job Development staff, PIR providers, Matching Grant employment specialists, and other service providers.

• Facilitate co-enrollment and prevent service duplication.

• Keep accurate and timely case files in Efforts to Outcomes (ETO), including service and outcome data required by ORR.

• Ensure that documentation for financial assistance requests is thorough and in accordance with IRC financial guidelines.

⛳️ Requirements

• 1-2 years of relevant experience in a human services field, ideally within a nonprofit or social services context.

• Excellent written, verbal, and interpersonal communication abilities, with a knack for building rapport with clients through phone and video interactions.

• Capacity to deliver services remotely to clients across various states and time zones.

• Ability to safeguard client confidentiality and handle sensitive documents appropriately.

• Capability to work autonomously as part of a fully virtual team.

• Experience managing a substantial caseload.

• Strong organizational, prioritization, time management, and follow-through skills.

• Proficiency in establishing and nurturing productive internal and external relationships.

• Ability to research and navigate workforce, educational, and social service systems in unfamiliar local markets.

• Skilled in Microsoft Office, video conferencing, remote collaboration tools, and database tracking and reporting.

• Commitment to anti-racism, continuous learning, and providing equitable service to all eligible clients.

• Proficient in spoken and written English.

• Undergraduate degree in Social Work or a related field is preferred.

• Experience in workforce development, career coaching, or case management is preferred.

• Lived experience as a refugee or immigrant is preferred.

• Familiarity with Efforts to Outcomes (ETO) is preferred.

• Knowledge of credential evaluation, professional licensing, or recertification pathways is preferred.

• Fluency in an additional language relevant to current refugee populations is preferred.

• Valid work authorization in the location where the position is advertised.

🏝️ Benefits

• 10 paid sick leave days.

• 10 U.S. holidays.

• Generous paid time off ranging from 20-25 days based on role and tenure.

• Medical insurance starting at $163/month.

• Dental insurance starting at $6.50/month.

• Vision insurance starting at $5/month.

• Flexible spending accounts for healthcare, dependent care, and commuting.

• 403(b) retirement savings plan with employer match and immediate vesting.

• Non-elective employer contribution based on age and years of service, subject to a 3-year vesting schedule.

• Disability and life insurance coverage.

• Employee Assistance Program (EAP) providing confidential counseling and support services for employees and their families.