Career Advisor – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure readiness in a dynamic contact center environment supporting military spouses.

• Handle initial calls from military spouses through live handoff utilizing call center technology.

• Manage incoming live chats from military spouses.

• Evaluate the needs of military spouses and offer tailored, government-approved resources.

• Provide guidance in education and career advising.

• Suggest online and distance education and training options.

• Inform military spouses about available financial assistance resources.

• Aid spouses in understanding federal, state, and local occupational licensing requirements.

• Offer credentialing information for specific career fields.

• Organize career coaching appointments.

• Troubleshoot website access related to SpouseWorks programs.

• Support the administration of a Department of Defense military spouse scholarship program.

• Maintain the government-provided case management system, spouse profiles, and scholarship accounts.

⛳️ Requirements

• Bachelor’s degree.

• Over 4 years of professional experience delivering high-quality, comprehensive educational, career, or employment advising or coaching to diverse adult groups.

• 3 years of experience in training development and delivery, public speaking, group presentation, and facilitation skills, preferably in adult education or a medical/non-medical setting.

• 2 years of experience supervising or overseeing the delivery of social services and/or education programs, systems, and services.

• U.S. Citizenship is required for access to U.S. Government systems.

• Home internet service with upload and download speeds exceeding 3Mb through broadband internet service.

• Proficient technology and research skills.

• Ability to operate multiple computer systems simultaneously.

• Excellent communication skills and active listening abilities.

• Critical thinking skills to connect clients with relevant resources.

• Capacity to accommodate a full-time training schedule for the initial 6–8 weeks of employment.

• Must have a home office setup.

• Preference for active certification through NAWDP, NBCC, or NCDA.

• Preference for experience in contact center or educational service operations.

• Preference for individuals with former Military, Military Spouse, Veteran, or Wounded Warrior status.

• Preference for experience in a structured environment with established schedules.

• Preference for the ability to build rapport in a remote/virtual environment.

🏝️ Benefits

• Work remotely from home.

• Part-time position available.

• Full-time training schedule accommodated for the first 6–8 weeks of employment.

• Equal Opportunity Employer.

• Reasonable accommodations provided for individuals with disabilities.