Care & Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide meaningful and effective client care through recognition, authenticity, and understanding of individual needs.

• Maintain the highest standard of customer service by being adaptable, attentive, dependable, and responsive.

• Take responsibility for the customer experience and ensure thorough follow-up.

• Establish and nurture effective working relationships with colleagues, clients, students, agents, and hosts.

• Oversee, manage, and resolve homestay inquiries and customer requests.

• Promptly and compassionately escalate crisis situations to the appropriate leads, managers, directors, or third-party mental health services.

• Work collaboratively with colleagues for additional insights and support.

⛳️ Requirements

• Minimum of 1 year of experience in Customer Service.

• Proficient in Word, Excel, Email, and Database management.

• Experience with international students and diverse cultures is highly desirable.

• Strong interpersonal skills with a proven ability to de-escalate difficult customer interactions.

• Capability to work independently and autonomously within a virtual office setting.

• Ability to contribute effectively as part of a team.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and organizational abilities, with keen attention to detail.

• Post-secondary certificate or diploma in a relevant field is preferred.

🏝️ Benefits

• Recognized as a Living Wage certified employer.

• Fully remote work arrangement available.

• Flexible schedule of 30–40 hours per week.

• Competitive compensation packages adjusted for geographic differentials.

• Paid vacation, with an annual vacation blackout from August 15th to September 15th.