Care Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate daily operational activities across clinical and patient-facing teams.

• Ensure seamless processes, timely issue resolution, and the accurate completion of critical tasks.

• Manage clinician schedules and facilitate changes in availability and coverage.

• Identify scheduling gaps and assist in workforce planning and capacity management.

• Keep track of professional licenses, certifications, and credentialing requirements.

• Maintain precise records for licensure and credentialing and manage renewals.

• Support ongoing compliance monitoring efforts.

• Organize operational onboarding activities, including system access, training schedules, credentialing, and documentation.

• Assist with offboarding processes for departing team members.

• Perform regular audits and maintain quality and compliance tracking tools.

• Recognize discrepancies and escalate issues to uphold operational and clinical standards.

• Update trackers and dashboards while compiling recurring reports.

• Monitor key operational metrics and ensure data is accurate, organized, and actionable.

• Maintain standard operating procedures (SOPs) and process documentation.

• Help implement workflow changes, launch new programs, and enhance processes.

• Identify opportunities to simplify, streamline, or automate manual tasks.

• Embrace new responsibilities and projects as business needs evolve.

• Collaborate with various teams to solve challenges and continuously enhance operations.

⛳️ Requirements

• 1–3 years of experience in healthcare operations, clinical administration, or a related healthcare environment.

• Outstanding attention to detail and accuracy.

• Strong organizational and time-management abilities.

• Capability to handle multiple responsibilities and prioritize effectively.

• Proactive, resourceful, and solutions-oriented approach.

• Ability to troubleshoot issues independently, take ownership, and know when to escalate matters.

• Adaptability and comfort in dealing with ambiguity, shifting priorities, and changing responsibilities.

• Excellent communication and collaboration skills.

• Strong technical skills and the ability to quickly learn new systems.

• Proficiency in managing spreadsheets and operational tools.

• Genuine interest in healthcare operations, continuous improvement, and high-quality patient care.

• Experience with healthcare licensure, credentialing, compliance, or quality assurance processes is a plus.

• Familiarity with supporting clinician scheduling, workforce coordination, or healthcare staff onboarding is advantageous.

• Experience with healthcare operations platforms, electronic health records, or credentialing systems is beneficial.

• Background in a digital health, telehealth, or startup environment is a bonus.

• Exposure to process improvement, workflow automation, or AI-powered tools is desirable.

• Must have the unrestricted right to work in the United States for any employer.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.

• 401k matching.

• Monthly phone and Wi-Fi stipend.

• Annual ergonomic stipend.

• Generous vacation policy.

• Paid holidays.

• Company-wide recharge days.

• Equal paid parental leave for both birthing and non-birthing parents.

• Free cancer screening and prevention resources for employees and their adult dependents.

• Potential eligibility for equity and benefits.