Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary contact for patients and their families.

• Assist older adults and caregivers through the intake procedure.

• Deliver patient support, care coordination, and emotional assistance.

• Aid patients in finding the appropriate therapist.

• Support patients during their transition into care.

• Ensure patients feel supported, comprehended, and reassured.

• Take initiative and contribute to the development of key processes within a small, agile team.

⛳️ Requirements

• Must be located in Canada.

• Possess strong empathy and effective communication skills.

• Demonstrate active listening and the capability to manage challenging or emotional discussions.

• Highly organized and detail-oriented.

• Ability to oversee multiple patients at various stages.

• Comfortable with learning Google Workspace, EHR platforms such as Healthie, and CRMs like HubSpot.

• Quick to adapt to new software.

• Interest in mental health and accessibility to healthcare.

• Experience in healthcare, customer service, or administrative support is a plus but not mandatory.

• Willing to work hours aligned with the Eastern Time Zone.

• Availability for full-time work.

🏝️ Benefits

• Flexibility for remote work.

• Opportunities for growth and ownership.

• Chance to contribute to a meaningful mental health mission.

• Collaborative, purpose-driven team environment.