Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage directly with patients through inbound calls to facilitate their connection to mental health services.

• Gather information regarding patient preferences and needs, escalating to a Care Navigator as necessary.

• Conduct informed discussions with patients to identify care requirements and assist them throughout their care journey.

• Collaborate with providers through inbound calls to link patients to mental health resources and address any referral submission concerns.

• Handle incoming calls from case managers to create referrals and support patients in accessing care.

• Document interactions with both patients and providers.

• Utilize Quartet’s technology, tools, messaging, and workflows effectively.

• Assist with administrative tasks for the Care Navigation team.

• Develop a solid understanding of Quartet’s products to direct patients to suitable care options.

• Leverage knowledge of workflows and market specifics to aid patients and providers.

• Meet performance and output expectations set by the team.

• Timely respond to a designated number of patient and provider calls each day.

• Deliver outstanding customer service while linking patients and providers to care or resolving issues during calls.

• Identify and communicate patient needs to Care Navigators, Clinicians, Network Success Managers, or Provider Support Specialists.

• Relay patient treatment needs and preferences to the patient’s Care Navigator.

• Collaborate across departments to enhance patient outcomes.

⛳️ Requirements

• Minimum of 2 years of experience in an inbound call center and/or as an administrative assistant.

• Openness and adaptability to quick tactical changes based on engagement insights.

• Ability to demonstrate empathy and care when interacting with patients facing behavioral health challenges.

• Strong critical thinking abilities; organized, detail-oriented, and adept at managing tasks in a fast-paced, constantly evolving environment.

• Proficient in Google Suite applications.

• A quiet, confidential, and secure workspace is essential.

• Previous healthcare experience is preferred.

• Experience in customer care or care coordination is preferred; a background in mental healthcare is advantageous.

• An Associate’s Degree is preferred.

• Proficiency in foreign languages, particularly Spanish and Portuguese, is a plus.

• Familiarity with SalesForce is beneficial.

• Must adhere to NeuroFlow’s Information Security Policies.

• Capability to safeguard organizational assets from unauthorized access, disclosure, alteration, destruction, or interference.

• Ability to report security incidents or other potential risks to the organization.

• Must execute organizational security processes and responsibilities effectively as communicated for the role.

• Must take responsibility for actions relating to organizational security.

🏝️ Benefits

• Part-time schedule available between 9am and 6pm EST.

• Opportunity for remote work.

• Reasonable accommodations provided for applicants with disabilities in accordance with the ADA and relevant state or local laws.