Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute standardized screenings related to health and social needs in line with state and program guidelines.

• Complete assessments for eligibility and necessary documentation for social care services and enhanced navigation initiatives.

• Initiate, monitor, and finalize referrals within specified referral management systems.

• Precisely document and record service activities, encounters, and time investment according to program billing and reporting standards.

• Conduct follow-up activities on closed-loop referrals to verify service connection and identify any unresolved barriers.

• Perform outreach attempts and follow-up tasks in alignment with program timelines and documentation requirements.

• Inform clients about available community resources, benefits, and social care services.

• Collaborate with healthcare providers, managed care organizations, and community-based entities to ensure continuity of care.

• Elevate complex cases, urgent social needs, or safety issues to supervisory or clinical personnel as necessary.

• Ensure adherence to HIPAA, confidentiality mandates, and all relevant state and federal regulations.

• Achieve productivity, timeliness, documentation, and quality assurance benchmarks set by the organization and program standards.

• Engage in continuous training, workflow updates, and quality enhancement initiatives.

• Assist with reassessment and renewal procedures as stipulated by program regulations.

• Report directly to the Care Navigation Program Manager.

⛳️ Requirements

• At least two (2) years of experience in a healthcare, social service, or behavioral health environment; this includes any position with direct client interaction.

• Capability to engage individuals facing complex social and health-related challenges with empathy and professionalism.

• Competence in maintaining precise and thorough documentation in line with regulatory and organizational standards.

• Previous roles should have involved in-person or telephonic communication with clients or patients.

• Outstanding written, verbal, and interpersonal communication abilities.

• Strong organizational skills with the capability to handle multiple priorities at once.

• Proficiency in Microsoft Excel and various standard office technology platforms.

• Exceptional attention to detail and the ability to effectively prioritize competing tasks and projects.

• Ability to work independently with minimal supervision while applying sound professional judgment.

• Familiarity with standard office equipment and technology, including laptops and smartphones.

🏝️ Benefits

• Eligible for Referral Bonuses starting from Day 1.

• Weekly paychecks.

• Paid Time Off (PTO).

• 401k plan.

• Comprehensive benefits package.