Care Navigator – Advocacy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct introductory calls with current patients who are interested in advocacy services.

• Assist patients in navigating the advocacy onboarding process.

• Collaborate with the advocacy team to ensure seamless transitions and effective follow-through.

• Oversee patient communications, including follow-ups, missed calls, and reassignments.

• Keep accurate records in Google Workspace, EHR platforms like Healthie, and HubSpot CRM.

⛳️ Requirements

• Must be based in Canada.

• Possess empathetic and clear communication skills.

• Strong organizational skills with a keen attention to detail.

• Comfortable with learning and utilizing Google Workspace, EHR systems, and CRMs.

• A genuine interest in enhancing care for older adults.

• Ability to work during Eastern Time Zone hours.

• Experience in healthcare, customer service, or administrative support is advantageous but not mandatory.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunities for growth and ownership.

• Work that is mission-driven, supporting older adults.

• A collaborative and purpose-driven team environment.