This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Conduct outreach to members via phone regarding next steps in their care plans, community or health plan resources, scheduling inquiries, concerns, and ongoing education.

• Link members with relevant health plan and community resources.

• Utilize a solid understanding of assigned health plan activities and available resources.

• Offer front-line assistance for member and provider inquiries, requests, and concerns.

• Clarify care plan procedures and protocols to members.

• Assist with member onboarding and manage daily administrative tasks.

• Dispatch welcome letters, correspondence, and educational materials related to programs.

• Record and maintain non-clinical member documentation in line with state and regulatory requirements.

• Provide necessary records to providers as needed.

• Make referrals to address Social Determinants of Health needs.

• Adhere to all policies and standards.

• Carry out other assigned duties.

⛳️ Requirements

• Candidates must be residents of Oklahoma.

• High School diploma or GED is required.

• 1-2 years of relevant experience is preferred.

• Experience in healthcare is ideal.

• Previous experience in a call center is beneficial.

• Proficient in computer usage.

• Highly organized and self-driven.

• Exceptional customer service and communication abilities are essential.

• Must be available to work Monday through Friday, from 8:00 AM to 5:00 PM, with evening and weekend availability as required by program and client requirements.