Care Coordinator, FT

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly phone consultations with the designated practice for Chronic Care Management (CCM).

• Make 30 to 50 outbound calls each day.

• Fulfill necessary patient interactions to achieve CCM service objectives.

• Provide education to patients regarding chronic conditions and their care plans.

• Facilitate care coordination with provider offices, pharmacies, and community resources.

• Identify care gaps and address social determinants of health.

• Develop and update tailored care plans within the Electronic Medical Record (EMR) system.

• Ensure accurate documentation of all patient interactions.

• Uphold HIPAA compliance and maintain patient confidentiality.

• Spend the majority of the workday on the phone engaging with patients, coordinating care, and documenting interactions.

• Achieve productivity and quality metrics as monitored.

⛳️ Requirements

• 1 to 3 years of experience as a Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Licensed Practical Nurse (LPN).

• Current certification or multistate license for LPNs is required.

• Excellent verbal and written communication skills in English.

• Comfortable with being on the phone for a significant part of the day.

• Proficient with Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems.

• Organized, dependable, and capable of working independently in a remote environment.

• Must have a private and quiet home office free from disruptions.

• High-speed internet connection (100 Mbps or higher) is mandatory.

• A second monitor is required for efficient work.

• Experience with geriatric patients is preferred.

• Previous experience in care coordination or case management is preferred.

• Proficiency in Spanish, both verbal and written, is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off and paid holidays.

• Fully remote working environment.

• Supportive team culture with opportunities for professional growth.

• Career advancement opportunities as TimeDoc Health continues to grow.

• Engaging work that focuses on maintaining patients' health and preventing hospitalizations.

• Company-provided laptop and necessary software.