Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly phone consultations with the designated practice for Chronic Care Management (CCM).

• Make 30 to 50 outbound calls daily.

• Fulfill necessary patient interactions to achieve CCM service objectives.

• Provide education to patients regarding chronic illnesses and their care plans.

• Coordinate care with healthcare providers, pharmacies, and community resources.

• Identify care gaps and consider social determinants of health.

• Develop and update tailored care plans within the Electronic Medical Record (EMR) system.

• Ensure accurate documentation of all patient interactions.

• Uphold HIPAA regulations and maintain patient confidentiality.

• Adhere to a fixed schedule from Monday to Saturday, 10:00 AM to 6:30 PM in the designated time zone.

• Allocate 7 to 8 hours daily for phone interactions while achieving monitored productivity and quality standards.

⛳️ Requirements

• A minimum of 1 to 3 years of experience as a Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Licensed Practical Nurse (LPN).

• Current certification or multistate licensing for LPNs.

• Excellent verbal and written communication skills in English.

• Ability to comfortably engage in phone conversations for most of the day.

• Familiarity with EMR/EHR systems.

• Must be organized, dependable, and capable of working independently in a remote work environment.

• A private, quiet home office free from distractions.

• Access to reliable high-speed internet (100 Mbps or higher).

• A second monitor is required.

• Preferred: Experience with geriatric patients.

• Preferred: Background in care coordination or case management.

• Preferred: Proficient verbal and written communication skills in Spanish.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Paid time off along with paid holidays.

• Fully remote working environment.

• A supportive team culture with growth opportunities.

• Potential for career advancement as TimeDoc Health expands.

• Engaging work focused on maintaining patient health and preventing hospitalizations.

• Provision of company laptop and necessary software.