Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly phone consultations with the designated practice

• Make between 30 to 50 outbound calls daily

• Complete necessary patient interactions to achieve CCM service objectives

• Educate patients regarding chronic illnesses and their care plans

• Coordinate care with healthcare providers, pharmacies, and community resources

• Identify gaps in care and social determinants affecting health

• Develop and revise individualized care plans within the EMR system

• Accurately document all interactions with patients

• Uphold HIPAA compliance and ensure patient confidentiality

• Spend the majority of the workday on the phone engaging with patients, coordinating care, and documenting interactions

• Achieve monitored productivity and quality standards

⛳️ Requirements

• 1 to 3 years of experience as a CMA/RMA or LPN

• Active certification or multistate license for LPNs

• Excellent verbal and written communication skills in English

• Comfortable spending most of the day on the phone

• Experience with EMR/EHR systems

• Organized, dependable, and capable of working independently in a remote environment

• A private, quiet home office free from interruptions

• Reliable high-speed internet connection (100 Mbps or greater)

• A second monitor is mandatory

• Experience with geriatric patients is preferred

• Experience in care coordination or case management is preferred

• Strong verbal and written communication skills in Spanish are preferred

🏝️ Benefits

• Medical, dental, and vision insurance

• Paid time off and recognized holidays

• Fully remote work setting

• Supportive team culture with growth opportunities

• Career advancement as TimeDoc Health continues to grow

• Meaningful work aimed at keeping patients healthy and reducing hospital visits

• Company laptop and necessary software provided