Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for member inquiries via phone, chat, and various communication methods.

• Assist with intricate scheduling and care coordination processes, encompassing clinical services, specialty services, follow-up requirements, and escalated member issues.

• Assess urgent requests, significant flags, and high-priority member concerns using established workflows and escalation procedures.

• Foster trust with members through empathetic communication, consistent follow-through, and effective problem-solving.

• Collaborate closely with clinical providers, operations teams, and external partners to ensure seamless and safe care delivery.

• Thoroughly document member interactions in compliance with HIPAA and internal policies.

• Recognize recurring member challenges, workflow inefficiencies, or opportunities for simplification and communicate insights to leadership.

• Engage in team training, huddles, and performance reviews while staying updated on workflows, policies, and product changes.

⛳️ Requirements

• A minimum of 1 year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or a similar high-touch service role.

• Proficient in supporting members through phone, chat, or comparable communication channels.

• Excellent communication skills, with the capacity to convey information clearly and with compassion.

• Strong attention to detail, documentation practices, and accountability.

• Capability to manage multiple tasks, adhere to workflows, and prioritize urgent or sensitive requests.

• Comfortable using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.

• Authorized to work in the United States.

🏝️ Benefits

• Opportunity to influence and expand a new model of women’s healthcare.

• Mission-driven environment dedicated to enhancing care for women across various life stages.

• Collaborative and thoughtful team focused on improving patient and provider experiences.

• Member-facing role with a significant impact on access, trust, and care navigation.

• Remote position supporting members in a dynamic, high-growth healthcare setting.

• Chance to gain in-depth knowledge of Tia’s care model, workflows, and member experience standards.

• Benefits aligned with Tia’s benefit plans and eligibility criteria.

• Potential to attend company and team off-site events.