Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in care management activities and collaborate with assigned member teams to ensure the effective delivery of provider and partner services.

• Conduct outreach to members through phone calls or home visits.

• Record care and service plans along with related activities.

• Engage with members to discuss care plans, next steps, available resources, questions, concerns, and ongoing education.

• Coordinate care activities among healthcare providers, community organizations, partners, members, and caregivers.

• Address inquiries, requests, and concerns from members and providers regarding care plans.

• Collaborate with care managers, practitioners, and other stakeholders to enhance member services and ensure continuity of care.

• Assist with service assessments and screenings, documenting member care requirements.

• Maintain comprehensive member records and share them with providers as necessary.

• Identify member needs and facilitate referrals to Care Managers, community-based organizations, and Disease Managers.

• Educate members about available benefits and resources.

• Adhere to policies, standards, contractual obligations, and regulatory guidelines.

• Carry out additional tasks as assigned.

⛳️ Requirements

• High School diploma or GED required.

• 1–2 years of relevant experience preferred.

• Understanding of the Delaware market, including local healthcare providers, community resources, and the members served in the region.

• Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET, with a flexible one-hour lunch break.

• Willingness to work alternate shifts, including 10:00 a.m. to 7:00 p.m. ET, based on monthly coverage requirements.

• Capability to perform member outreach via phone or home visits.

• Proficiency in documenting and maintaining member records in alignment with state and regulatory mandates.

• Ability to comply with contractual obligations and regulatory standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement assistance.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.