Care Coordination Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute designated Care Coordination Services and Health Information Management responsibilities.

• Assess medical documents and electronically organize them into patient records.

• Administer orders, referrals, insurance verifications, prior authorizations, and patient medical documentation.

• Utilize client electronic health records (EHR) software and internal systems effectively.

• Manage high workloads while ensuring quality and precision.

• Employ data entry and typing abilities to efficiently process assignments.

• Participate in cross-training across various EHRs to enhance team support.

• Adhere to established filing procedures and seek guidance from documentation or supervisors when necessary.

• Implement client protocols, Service Level Agreements, Planning Guidelines, and targeted transactions per hour.

• Monitor completed tasks, time taken, and transaction counts.

• Fulfill assigned duties and communicate any variances, delays, or resolutions to management.

• Uphold HIPAA regulations and report any breaches.

• Deliver professional and courteous customer service to clients, vendors, visitors, colleagues, and management.

• Attend obligatory meetings and training sessions.

• Carry out additional tasks as assigned to support departmental and organizational operations.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Experience with health information management principles, EHRs, and/or medical terminology is advantageous.

• Skilled in operating within a high-volume, fast-paced setting while maintaining accuracy.

• Intermediate computer proficiency, including the Microsoft Office Suite, with the ability to adapt to company-specific software.

• Adept at efficiently navigating multiple open programs, windows, and applications.

• Strong focus on detail and precision is essential.

• Must be capable of performing physical activities such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs.

• Occasional after-hours or weekend work may be necessary.

• Ability to complete responsibilities remotely while ensuring access to reliable internet in a designated, secure, and private workspace.

• Must adhere to HIPAA guidelines and procedures while maintaining confidentiality regarding business matters and sensitive information.

• Must comply with the compliance standards agreed upon by the company/client.

🏝️ Benefits

• Opportunity to work remotely from your own home office.

• Occasional after-hours or weekend work may be required.

• Training and meetings as necessary.