Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to prioritize and dispatch appropriate responses.

• Deliver empathetic customer assistance utilizing both scripted and non-scripted communication methods.

• Oversee a substantial number of medical alerts and alarms, providing genuine support in potentially high-pressure scenarios.

• Accurately document call details, dispatches, and messages in a real-time database while maintaining focus and precision.

• Engage with empathy, respect, and patience to guarantee a positive experience for members.

• Confirm and update customer information in the system to ensure records are current and precise.

• Diagnose alarm system issues and report them to facilitate timely maintenance.

• Actively inquire about and suggest preventative healthcare services to members.

• Control access to highly sensitive information while upholding strict confidentiality.

• Effectively communicate and type simultaneously while managing multiple screens and systems.

• Successfully complete the new hire training program and pass all required compliance assessments.

• Carry out additional assigned duties as necessary.

⛳️ Requirements

• Outstanding customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Ability to maintain composure and empathy in high-pressure situations.

• Self-driven with the capability to work both independently and as part of a team.

• Proficient typing skills (minimum 35 WPM).

• Experience with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Availability to work weekends, overtime, and flexible hours as necessary.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are required.

• Must successfully complete the new hire training program and pass all required compliance assessments.

• Must reside in one of the specified eligible U.S. states.

• Capability to meet physical demands, including extended periods of sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).