Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to incoming emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver compassionate customer support utilizing both scripted and unscripted responses.

• Monitor a significant volume of medical alerts and alarms, providing genuine care in potentially high-stress situations.

• Accurately document call details, dispatches, and messages in a real-time database while maintaining a strong focus.

• Communicate with empathy, respect, and patience to ensure a positive experience for all members.

• Verify and update customer information within the system to maintain accurate records.

• Troubleshoot alarm systems and report any issues to ensure prompt maintenance.

• Proactively discuss and suggest preventative healthcare services to members.

• Manage access to highly sensitive information while upholding strict confidentiality.

• Engage in simultaneous conversation and typing while efficiently navigating multiple screens and systems.

• Successfully complete the new hire training program and pass all required compliance tests.

• Carry out other assigned duties as needed.

⛳️ Requirements

• Outstanding customer service and interpersonal skills.

• Excellent oral and written communication capabilities.

• Ability to remain calm and empathetic in high-pressure circumstances.

• Self-motivated with the ability to work both independently and in a team environment.

• Proficient typing skills at a rate of 35 WPM.

• Familiarity with customer service software and CRM systems is preferred.

• Capability to switch between multiple screens and systems efficiently.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally within contact center or healthcare environments.

• Willingness to work weekends, overtime, and flexible hours as necessary.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are required.

• Ability to meet physical demands, including extended periods of sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!