Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted responses.

• Oversee a large volume of medical alerts and alarms, providing sincere care during potentially stressful circumstances.

• Accurately document call details, dispatches, and messages in a database in real-time while maintaining focus and precision.

• Engage with empathy, respect, and patience to ensure a positive experience for members.

• Verify and refresh customer information in the system to maintain accurate records.

• Diagnose alarm system issues and report them to ensure prompt maintenance.

• Actively inquire about and suggest preventative healthcare services to members.

• Manage access to highly confidential materials and uphold strict confidentiality standards.

• Talk and type simultaneously while efficiently navigating multiple screens and systems.

• Successfully complete the new hire training program and pass all required compliance assessments.

• Carry out additional duties as assigned.

⛳️ Requirements

• Outstanding customer service and interpersonal skills.

• Excellent oral and written communication skills.

• Ability to maintain composure and empathy in high-pressure situations.

• Self-driven with the capability to work independently and as part of a team.

• Proficient typing skills (minimum 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Flexibility to work weekends, overtime, and varied hours as needed.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are required.

• Capability to meet physical demands including extended periods of sitting, frequent use of telephone/headset/computer, data entry, occasional standing/walking, and lifting up to 10 lbs.

• Must reside in one of the eligible U.S. states listed in the job posting.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!

• Reasonable accommodations for qualified individuals with disabilities.