Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to incoming emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted responses.

• Monitor a significant volume of medical alerts and alarms, providing genuine care during potentially high-stress situations.

• Accurately record call details, dispatches, and messages in real-time into a database while maintaining concentration and precision.

• Engage with empathy, respect, and patience to ensure a favorable experience for members.

• Verify and update customer information within the system to maintain accurate records.

• Troubleshoot alarm systems and report any issues to guarantee timely maintenance.

• Proactively inquire about and suggest preventive healthcare services to members.

• Manage access to sensitive materials while upholding strict confidentiality.

• Efficiently communicate and type simultaneously while navigating multiple screens and systems.

• Successfully complete training for new hires and pass all necessary compliance assessments.

• Perform additional tasks as assigned.

⛳️ Requirements

• Outstanding customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Ability to maintain composure and empathy in high-pressure environments.

• Self-motivated with the capacity to work both independently and as part of a team.

• Proficient typing skills (minimum of 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Capability to switch efficiently between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Willingness to work weekends, overtime, and flexible hours as necessary.

• Minimum internet speeds of 50 Mbps download and 25 Mbps upload are required.

• Must reside in one of the eligible U.S. states listed.

• Must successfully complete new hire training and all required compliance testing.

• Ability to meet physical demands including prolonged sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts including retail, hotel, food, restaurants, car rentals, and much more!