Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to prioritize and dispatch responses effectively.

• Deliver empathetic customer support utilizing both scripted and unscripted responses.

• Oversee a substantial volume of medical alerts and alarms, providing sincere care in potentially high-pressure circumstances.

• Accurately document call details, dispatches, and messages in a database in real-time while maintaining concentration and precision.

• Engage in communication with empathy, respect, and patience to guarantee a positive experience for members.

• Verify and refresh customer information within the system to maintain accurate records.

• Diagnose alarm system issues and report them to ensure prompt maintenance.

• Proactively ask about and suggest preventative healthcare services to members.

• Manage access to sensitive materials and uphold strict confidentiality standards.

• Speak and type simultaneously while efficiently navigating multiple screens and systems.

• Successfully complete initial training and pass all mandatory compliance assessments.

• Perform additional duties as assigned.

⛳️ Requirements

• Outstanding customer service and interpersonal abilities.

• Excellent oral and written communication skills.

• Capacity to remain calm and empathetic in high-stress situations.

• Self-driven with the ability to work both independently and as part of a team.

• Proficient typing skills (minimum 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Willingness to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are essential.

• Must successfully complete initial training and pass all required compliance assessments.

• Ability to meet the physical demands of prolonged sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).