Care Advocate, RN

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage member relationships by providing education about Progyny and their tailored benefits.

• Facilitate the onboarding process for new members by collecting demographic data, verifying eligibility, and offering comprehensive benefit information.

• Provide concierge-level support to members through phone, email, and secure messaging channels.

• Address member inquiries with empathy and precision.

• Collaborate across departments to resolve intricate inquiries, escalations, and member concerns.

• Act as a liaison between members and fertility clinics, including scheduling appointments and coordinating care.

• Keep accurate records and oversee member cases.

• Engage in continuous learning and development while contributing to ongoing improvements.

⛳️ Requirements

• A minimum of 2 years of experience in a contact center setting, ideally in healthcare, insurance, or patient services.

• Familiarity with the fertility and women’s health sectors, encompassing common procedures and patient care pathways.

• Outstanding customer service and communication abilities.

• Capability to convey complex information in a clear and concise manner.

• Strong interpersonal skills and conflict resolution capabilities.

• Proficient in prioritizing multiple tasks and managing various workflows in a dynamic environment.

• Highly organized with a keen attention to detail.

• Comfortable working autonomously and exercising sound judgment.

• Availability to work a shift from 12:00 PM to 9:00 PM EST.

• Must reside in the United States.

• Must have authorization to work in the United States without sponsorship, current or future.

• Progyny is unable to offer visa sponsorship.

🏝️ Benefits

• Paid family and parental leave.

• Benefits for preconception, fertility, and family building, including egg freezing, IVF, and adoption support.

• Family and pet care fund.

• Parents’ Employee Affiliation Group.

• Support for menopause and midlife care.

• Health, dental, vision, and life insurance options for employees and their families.

• Complimentary in-person, virtual, and text-based mental health and wellness support.

• Paid time off encompassing vacation, sick leave, personal days, and summer flex time.

• Company equity.

• Bonus program.

• 401(k) plan with company matching.

• Access to on-demand legal and financial advice.

• Learning and development initiatives.

• Mentorship program.

• Company social events, including an annual volunteer day and donation matching.

• Flex days and onsite meals and snacks for employees based in the NY office.