Care Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for patients and providers, professionally and empathetically addressing inquiries, concerns, and needs.

• Aid in scheduling and rescheduling patient appointments, managing conflicts, and optimizing calendars.

• Ensure accurate maintenance of patient records and documentation in line with privacy regulations.

• Assist in resolving issues and complaints from patients or providers, escalating complex matters as necessary.

• Analyze support data and trends as the “voice of the patient” and communicate insights to relevant team members or supervisors.

• Guide patients and providers through the healthcare system, including procedures, insurance processes, and available resources.

• Coordinate care-related activities, including follow-up appointments, external referrals, and collaboration with healthcare providers.

• Work in conjunction with healthcare professionals and administrative personnel to facilitate seamless patient care and communication.

• Engage in continuous training and professional development.

• Suggest updates to key processes.

⛳️ Requirements

• At least 1-2 years of experience in patient support, customer service, or a healthcare-related position.

• Experience working in a remote environment.

• Exceptional organizational and multitasking skills, particularly in a high-volume setting.

• Keen attention to detail.

• Strong written and verbal communication and interpersonal skills.

• Ability to effectively interact with patients, families, and healthcare professionals.

• Capacity to handle sensitive information with confidentiality and professionalism.

• Proficient with standard office applications, such as Google Suite.

• Proven problem-solving abilities and a proactive approach to patient support.

• High school diploma or equivalent required.

🏝️ Benefits

• Competitive paid time off.

• Competitive parental leave and a return-to-work policy.

• One-time stipend to enhance your work-from-home experience.

• Medical, dental, and vision insurance.

• 401K.

• Annual stipend for your choice of wellness benefits.

• Annual professional development stipend.

• Virtual team events.

• Meaningful equity package with significant upside potential.

• Overtime eligibility.