Candidate Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee centralized follow-ups on Missing Information (MI) to facilitate timely case advancements and avoid verification delays.

• Respond to MI inquiries raised by the Scoping and Delivery teams efficiently and promptly.

• Communicate with candidates and clients through email, phone, and chat to obtain missing or incomplete documentation and information.

• Monitor, track, and resolve active MI cases within specified service level agreements (SLAs).

• Ensure clear, professional, responsive, and accurate communication across all platforms.

• Offer candidate-facing support and guidance on completing Candidate Data Entry (CDE).

• Assist with technical issues encountered during the verification process.

• Clarify documentation requirements for background checks.

• Provide updates on the status of ongoing background verification efforts.

⛳️ Requirements

• Experience in customer support, candidate services, recruitment coordination, or a comparable administrative position.

• Exceptional written and verbal communication skills with a friendly and professional demeanor.

• Strong organizational skills and effective time management.

• Capability to prioritize tasks in a dynamic, fast-paced environment.

• Proficient in support tools, including email, chat platforms, and phone systems.

• Experience in case management.

• Ability to manage sensitive information discreetly and maintain confidentiality of data.

• Detail-oriented and proactive approach to resolving issues and closing open cases.

• Team-oriented mindset with a commitment to delivering outstanding support.

• Background in HR services, background verification, or recruitment support is desirable.

• Familiarity with MI (Missing Information), CDE (Candidate Data Entry), and background check procedures is a plus.

• Availability to work from 1:30 PM to 10:30 PM IST.

🏝️ Benefits

• A supportive, collaborative culture focused on teamwork and excellence.

• Comprehensive onboarding, along with tools and resources designed to ensure your success.

• Opportunities for career advancement within the Candidate Support division.

• Remote work options.

• An opportunity to make a meaningful impact on the candidate journey.