Cancer Screening Advocate – Temporary Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate cancer screening appointments with external healthcare providers.

• Contact facilities to gather availability and schedule appointments based on patient preferences and facility options.

• Assist patients in comprehending out-of-pocket expenses.

• Maintain the facilities database with precise and trustworthy information.

• Identify appropriate facilities considering insurance coverage, location, and patient preferences.

• Verify that facilities can conduct procedures, are in-network, and can accommodate patients.

• Retrieve appointment and referral outcomes from facilities through fax and phone communications.

• Review and manage the incoming fax queue, ensuring documents and results are uploaded correctly.

• Promptly inform patients about scheduled appointments, locations, and necessary preparation guidelines.

• Address patient inquiries and support requests.

• Accurately record appointment, order, and referral information in Color’s EHR system.

• Resolve scheduling conflicts, rescheduling requirements, and access challenges.

• Collaborate with clinical and administrative teams to ensure seamless patient care.

⛳️ Requirements

• Outstanding communication and interpersonal abilities.

• Capability to work collaboratively with cross-functional teams.

• Genuine enthusiasm for assisting patients in navigating the healthcare system.

• Strong critical-thinking and problem-solving skills with an emphasis on customer satisfaction.

• Exceptional customer service, active listening, and both verbal and written communication proficiency.

• Professional phone demeanor.

• Experience with EHR systems in a healthcare setting.

• Advanced knowledge of Google Apps and macOS.

• Flexibility and adaptability to evolving business needs and priorities.

• Ability to thrive in a fast-paced, dynamic operational environment.

• Competence in managing stressful situations effectively.

• Access to a quiet, private, and secure work environment that safeguards patient health information and adheres to HIPAA regulations.

• Proficiency in Spanish with the ability to engage in fluent conversations.

• Must possess unrestricted authorization to work in the United States for any employer.

• Must not require company assistance or sponsorship for work authorization now or in the future.

• Availability to work Monday through Friday, from 8:30 AM to 5 PM PST/EST.

🏝️ Benefits

• Remote work arrangement.

• Assignment duration of 3 to 6 months.

• Monday to Friday schedule.

• Flexible time-zone preference between PST and EST.